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VA work, done by the people who install it.

A federal contractor and approved vendor to the VA, working with medical centers across the country. Stairlifts, platform lifts, ramps, vehicle lifts, and mobility equipment, surveyed and installed by our own technicians.

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How VA Work Reaches Us

Every VA job we have done has arrived the same way. Most of it happens before we are involved at all.

  1. 1

    Your clinical team writes it up

    A therapist, physician, or case manager at your VA medical center documents what you need. This is where eligibility is decided, and it is decided by the VA rather than by us.

    Determined by the VA, not by a vendor
  2. 2

    The requirement goes out to bid

    The requirement goes out and vendors bid on it. We are set up as a federal contractor, which is what lets us be awarded the work directly rather than through somebody else.

    Open competitive bid
  3. 3

    We survey and install to that scope

    A technician measures on site and installs what the VA authorized. If we find something the scope does not cover, we say so and it goes back to the VA rather than getting added quietly.

    Built to the authorized scope
  4. 4

    We stay on it afterward

    The equipment is serviced by the same company that installed it. You are not handed to a subcontractor once the paperwork closes.

    Serviced by the installers

What We Can And Cannot Tell You

We cannot tell you what the VA will pay for. Nobody outside the VA can, and any vendor who says otherwise is guessing with your time. Eligibility, benefit, and authorization are decided by your medical center.

What we can tell you is what we have been contracted to supply in the past, how the process has run, and roughly how long it took. That is useful information and it is honest information, and we will not dress it up as a promise.

If you are at the beginning of this, the person to speak to is your therapist, physician, or case manager at the VA. They start the paperwork. We come in after.

  • We do not decide eligibility
  • We do not file your VA application
  • We will tell you what we have supplied before
  • We will tell you when we are not the right vendor
  • We work with whatever program authorizes it

Which Part Of The House Is The Problem?

You do not need to know the product name. Your VA team writes up the need; this is simply what tends to be authorized for each part of a house.

1 2 3 4 5

The front door

Steps up to the door, a threshold that catches a wheel, a door too heavy to hold open.

The stairs

The bedroom and the proper bathroom are upstairs, and the stairs have become the hard part of every day.

The bathroom

Getting in and out of the bath or shower, and standing up again. Most falls at home happen in this room.

Moving around inside

Getting out of a chair without help, and getting from room to room without holding the furniture.

Getting in the car

The chair will not go in the trunk, or getting into the seat has become the hard part of every trip.

If you have already been approved

You Can Ask For Us By Name

If your equipment has been approved but the work has not gone out to bid yet, you are allowed to tell your VA team who you would prefer to do it. A veteran naming a preferred provider is a normal part of the process, and it is the one point where what you want carries real weight.

So if you have talked to us, or somebody you trust has, say so to your prosthetics representative or your case manager before the requirement goes out. It costs you nothing and it takes one sentence.

The sentence

"I would like to request My Mobility Center as my preferred provider for this equipment."

The VA still runs its process and still makes the award. Naming a provider is a preference rather than a decision, and we would not tell you otherwise. But it is a preference that gets recorded, and it is free to express.

Talk to us first

What The Install Actually Is

This is the part that causes the most disappointment, so it is worth being plain about before we arrive rather than on the day.

What it is not What it is
The scope A home improvement project, or a chance to have other work done while we are there. Exactly the equipment the VA authorized, installed correctly and safely.
The finish A remodel. A rail is functional hardware and it will look like functional hardware. Premium equipment, fitted properly, that does the job every day for years.
The building work Patching, painting, flooring, or restoring finishes beyond what the install requires. A clean, code-compliant installation, with the site left tidy.
The decision Ours to widen. We cannot add to the scope because it would be more convenient. The VA's. Anything outside the authorization goes back to them, not on the invoice.

None of this is us being difficult. The scope is what the VA authorized and paid for, and we are not permitted to quietly expand it. If you want additional work done privately alongside it, ask and we will quote that separately.

For VA staff

For Prosthetics And Contracting Staff

We bid on accessibility and mobility requirements nationwide as a registered federal contractor. Every technician we have is mobile, so a medical center in any state is scheduled the same way.

01

Registered federal contractor

Set up to be awarded work directly rather than through an intermediary, with W-9, certificates, licensing, and justification letters on request.

02

Licensing held in our own name

Not borrowed from a subcontractor. On elevator and platform lift work the license is a legal requirement rather than a credential.

03

Our own technicians

Vetted, drug and alcohol tested, never subcontracted. The people who survey the job are the people who install it.

04

ATP and CRTS on staff

Assistive Technology Professionals and Complex Rehab Technology Suppliers, so seating and mobility is specified clinically rather than from a catalog.

05

Insured to procurement standards

General liability, commercial auto, garage keepers, workers compensation, and umbrella. Higher limits available where required.

06

Documentation at the visit

Produced on site rather than reconstructed afterward, and service continues with the same company once the contract closes.

What We Have Been Contracted To Supply

Equipment we have installed on VA contracts. What is authorized in any individual case is decided by the VA, not by this list.

What Veterans Ask Us First

Four things we hear on nearly every call. Turn a card over.

Recent Installations

Photographed on the day, with permission.

Harmar outdoor vertical platform lift running up the side of a raised deck Harmar vertical platform lift switch held in a hand during a repair Handicare straight stairlift at the foot of wooden stairs with the seat and footrest folded down Handicare straight stairlift parked at the bottom of a wooden staircase beside a small hall table Handicare stairlift rail running up wooden stairs with a light strip along the step edges Handicare stairlift rail along a wooden staircase, seen from the top landing with the chair at the bottom Handicare stairlift chair with arms folded down beside a back door, on a wooden floor Handicare stairlift parked at the top of a narrow wooden staircase beside a handrail Handicare stairlift with a beige seat at the top of carpeted stairs, framed art on the wall Handicare stairlift rail fitted along carpeted stairs opposite a wooden handrail Handicare stairlift rail along carpeted stairs, viewed from the top Handicare stairlift chair at the top of dark wooden stairs with the arms raised

The Credentials Behind The Work

Anybody can sell equipment. Installing it legally, configuring it clinically, and servicing it afterward takes credentials that have to be earned and kept current. Here is what our team holds.

Elevator Mechanic

State Elevator Mechanic Licenses

Licensed elevator mechanics, state by state. Residential elevators and platform lifts are regulated work in most jurisdictions, and this is the license that makes it legal to do.

ATP

ATP, Assistive Technology Professional

RESNA-recognized credential for evaluating a person's needs and specifying the assistive technology that fits. This is who you want configuring a power chair or a seating system.

CRTS

CRTS, Complex Rehab Technology Supplier

The credential for supplying individually configured complex rehab. It is what separates a supplier who works alongside your clinical team from one who ships a box.

CAPS

CAPS, Certified Aging-in-Place Specialist

Training in modifying a home so someone can stay in it. It is the difference between installing equipment and understanding the house it goes into.

MSE

Mobility Service Excellence

Industry service certification covering installation, maintenance, and repair standards across mobility equipment.

EPA 609

EPA Section 609

Federal certification for handling refrigerant in vehicle air conditioning. It is required to legally service a bus AC system, and it is why fleet work is something we can actually take on.

Questions Veterans Ask

Will the VA pay for my stairlift?

We cannot answer that, and we will not pretend to. Your VA medical center decides. Start with your therapist, physician, or case manager, and they will begin the paperwork.

How does the VA choose a vendor?

The requirement is put out and awarded through the VA's own process. We are registered as a federal contractor, which is what lets the award come to us directly.

Can you file my HISA, SAH, or SHA application?

No, we do not file benefit applications. If a program authorizes equipment we supply, we are able to work with it, but the application itself is between you and the VA.

Can I ask the VA to use you specifically?

Yes, if the work has been approved but has not gone out to bid yet. Tell your prosthetics representative or case manager that you would like to request us as your preferred provider. The VA still runs its process and makes the award, but your preference is recorded and it costs you nothing to state it.

Which VA medical centers do you work with?

Dozens across the country. Our teams are mobile by design, so we schedule a medical center in any state the same way.

Will the installation be repaired and repainted afterward?

The site is left clean and the installation is done properly, but restoring finishes is not part of an equipment scope. If you want that work done, ask and we will quote it separately.

Can I have extra work done while you are here?

Not on the VA scope, because we cannot add to what was authorized. Privately, often yes. Ask the technician and we will price it as a separate job.

Will this add value to my home?

We do not select or recommend equipment based on what it might do to the value of a house. We select what keeps the person moving safely, and on a VA job we install what the VA authorized. Equipment customized to one veteran is unlikely to add value, because the next occupant probably needs something different. We have seen accessible equipment add as much as twenty percent to a property, but treat that as an observation from the field rather than a promise, and never as a reason to buy.

Who services it later?

We do. The company that installed it is the company that maintains it.

I am not a veteran but I have a service-connected family member. Can you help?

Talk to the veteran's care team first, since authorization runs through them. If the work ends up being private, we are happy to quote it.

Already Have An Authorization?

Send it over and we will take it from there. If you are earlier than that, start with your VA care team and come back to us when you have paperwork.

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