Last updated: October 13, 2026
At My Mobility Center, LLC, we are committed to providing high-quality mobility and accessibility products. To ensure customer satisfaction and maintain the integrity of our products, we have established the following refund policy.
What this policy covers. This Refund Policy covers products. Services and installation are covered by our Service Policy: mymobilitycenter.com/service-policy. Replacement and spare parts are covered by the returns section of our Service Policy (returns within 30 days, 5% restocking fee). Shipping, delivery and sales tax are covered by our Shipping Policy: mymobilitycenter.com/shipping-policy.
General Refund Policy
1. All Sales Are Final All sales of products are final. We do not accept returns, exchanges, or refunds unless the product is defective or covered by a valid manufacturer’s warranty. Please carefully review your order before completing your purchase.
2. Defective Products If you receive a defective product, you must notify us within 15 days of receiving the item. Returns are only accepted for 15 days after delivery of the product. Please follow the steps outlined below to initiate a claim:
- Contact our customer service team at info@mymobilitycenter.com
- Provide proof of purchase, a detailed description of the defect, and photos or videos.
- Upon verification of the defect, we will provide instructions for returning the defective product for inspection.
If the product is confirmed to be defective, we will:
- Offer a replacement product in accordance with the manufacturer's warranty terms, or
- Provide a refund in accordance with the manufacturer’s warranty terms.
Shipping fees for returns of defective items will be covered by My Mobility Center, LLC.
3. Warranty-Related Issues Products covered by a manufacturer’s warranty are subject to the warranty terms and conditions. Refunds or replacements under warranty are processed in coordination with the manufacturer. Any difference between the manufacturer’s reimbursement for repairs or replacements and the actual cost will be the customer’s responsibility.
Non-Refundable Items
The following items are not eligible for refund or return:
- Custom-made or personalized products.
- Items damaged due to misuse, neglect, or unauthorized modifications.
- Clearance or sale items.
- Products with normal wear and tear.
Conditions for Return (Defective Products Only)
To qualify for a refund or replacement for defective products:
- The item must be unused, in its original packaging, and accompanied by proof of purchase.
- Returns must be initiated within 15 days of receiving the item.
- Shipping for returns will be provided by My Mobility Center. My Mobility Center, LLC is not responsible for lost or damaged returns.
Refund Processing
Approved refunds will be processed within 10 business days after receiving and inspecting the returned product. Refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process the refund.
Contact Us
For questions or concerns regarding this refund policy, please contact us at:
Email: info@mymobilitycenter.com
Phone: (844) 799-0070
Thank you for choosing My Mobility Center, LLC. We appreciate your understanding and support of our policies as we strive to deliver the best products and services to our valued customers.