A person calls you back
Not an automated sequence and not a call center. Somebody who knows the equipment rings to understand the situation: who it is for, what has become difficult, and what the building or the vehicle is like.
ShortlyFree Consultation | Estimate
Start With A Conversation
A mobility specialist will contact you shortly. All consultations, estimates, and scopes of work are provided completely free of charge. No pressure or obligation.
4.6 from 101 Google reviews 1990 serving families since40+ authorized manufacturer brands32 states served
What Happens After You Send That Form
Four steps, and you can stop at any of them. Nothing is ordered and nothing is charged until you have a written scope in front of you and have said yes to it.
-
1 -
2 A technician comes out and measures
On site, at your address, free. We measure the space, check the power and the structure, and talk through how the person actually uses the room. If somebody else should be there, bring them.
At a time that suits you -
3 You get a written scope and a price
In writing, itemized, with the lead time stated honestly rather than optimistically. The price you agree to is the price of the job. Take as long as you like with it.
After the survey -
4 We do the work, and we come back
Installed and commissioned by our own technicians, who stay until everyone who has to operate it can. Service afterward comes from the same company.
Only if you say so
What this is not.
It is not a sales appointment with a survey attached. Our technician measures and tells you what the job would take. Sometimes that is a two hundred dollar grab bar rather than a twelve thousand dollar lift. Sometimes it is that the thing you need is not something we sell.
Nobody sits at your table until you sign. There is no discount that expires tonight. If you need a week to talk it over with your family, take the week.
- Free, and free everywhere in 33 states
- No obligation to buy anything
- A written scope, not a verbal figure
- A price that does not change afterward
- We will say when you do not need us
- We will say when somebody else is better placed
What to have ready.
None of this is required. It just makes the first call shorter and more useful.
Who it is for
And whether they are in the room when you call. It changes the conversation more than anything else on this list.
What has become difficult
The stairs, the front step, the bath, getting into the car. Describe the problem rather than the product; the product is our job.
A photograph or two
A staircase, an entrance, the vehicle. It will not replace the survey, but it tells us a great deal before we arrive.
Any deadline
A hospital discharge date, a family visit, a lease ending. If there is a date, say so on the first call and we will tell you honestly whether it is achievable.
The Credentials Behind The Work
Anybody can sell equipment. Installing it legally, configuring it clinically, and servicing it afterward takes credentials that have to be earned and kept current. Here is what our team holds.
Elevator Mechanic
State Elevator Mechanic Licenses
Licensed elevator mechanics, state by state. Residential elevators and platform lifts are regulated work in most jurisdictions, and this is the license that makes it legal to do.
ATP
ATP, Assistive Technology Professional
RESNA-recognized credential for evaluating a person's needs and specifying the assistive technology that fits. This is who you want configuring a power chair or a seating system.
CRTS
CRTS, Complex Rehab Technology Supplier
The credential for supplying individually configured complex rehab. It is what separates a supplier who works alongside your clinical team from one who ships a box.
CAPS
CAPS, Certified Aging-in-Place Specialist
Training in modifying a home so someone can stay in it. It is the difference between installing equipment and understanding the house it goes into.
MSE
Mobility Service Excellence
Industry service certification covering installation, maintenance, and repair standards across mobility equipment.
EPA 609
EPA Section 609
Federal certification for handling refrigerant in vehicle air conditioning. It is required to legally service a bus AC system, and it is why fleet work is something we can actually take on.
What Our Customers Say
What People Say After We Leave
Pulled directly from our verified Google reviews. We respond to every single one.
Customer reviews on Google
Mason is a wonderful service technician! We live in “rural country” of NE Georgia and he drove all this way to get my Dad’s chair lift up and running. Thank you, Mason AND Custom Mobility!
As a fellow business owner, I have seen this company do all of their work with as much professionalism and tact as any that I have ever encountered. I thoroughly enjoy actually witnessing people who care about their work and show it through their actions, and the owner at Customer Mobility is the ep…
My Service Technician is truly the best! He responded within a day and he fixed the chairlift in less than an hour! It’s reassuring to know that we can depend upon Custom Mobility!
Questions before you book.
Is the consultation really free?
Yes, and the survey is free too. Somebody comes out, measures, and tells you what it would take. There is no charge and no obligation.
How soon will somebody call?
A mobility specialist will respond shortly. If something has broken and somebody cannot get up the stairs tonight, call instead. A form is the wrong tool for an emergency.
Will somebody try to sell me something at the survey?
No. The technician measures and writes up what the job would take. You get that in writing and you decide in your own time.
How long does the survey take?
A stairlift or a ramp is usually under an hour. An elevator or a vehicle conversion takes longer because there is more to check.
Do I need to be the homeowner?
For permanent work, the person who owns the property has to agree to it. For removable equipment, often not. Tell us the situation and we will work it out.
What if I am booking for a parent?
Very common, and welcome. Try to have them present at the survey even so. Equipment chosen without the person who has to use it gets abandoned more often than not.
Do you do this for organizations too?
Yes. Use the Organization path on the form and it reaches the right people. Fleets, facilities, and multi-site work all start the same way.
Ready when you are.
The form at the top of this page takes about a minute. Or call and speak to somebody now.