Frequently asked questions.

We sell, install, and service mobility and accessibility equipment. Stairlifts, residential elevators, platform lifts, ramps, door operators, power mobility, complex rehab and seating, patient lifts, showering and changing equipment, vehicle lifts, adaptive driving controls, and fleet lift and bus air conditioning service. We do not sell equipment and disappear. We install it, maintain it, and come back when something goes wrong.

The company was founded in 1990 and has operated continuously since. Our Georgia location has been serving families and fleets from Athens for that entire time.

Yes. Custom Mobility is our Georgia location. Same team, same address in Athens, same phone number.

Athens, Georgia is home, with a showroom, a parts counter, and an auto service center. It matters less than you would expect, because every technician we have is mobile. We come to you, in all 33 states, and we are opening showrooms across the country as we go.

State elevator mechanic licenses, ATP and CRTS credentials for complex rehab, Certified Aging-in-Place Specialist, Mobility Service Excellence, and EPA Section 609 for vehicle air conditioning. Several of those are legally required to perform the work, not decoration.

An authorized dealer, across more than forty manufacturer brands. It matters for two reasons that only show up later. Warranty work has to be performed by an authorized servicer, and parts availability depends on the same relationship.

A straight stairlift costs less than a curved one, because a curved rail is manufactured to your exact staircase rather than cut from stock. We quote after someone has seen the stairs.

Financing is available. Ask during the consultation and we will walk through the options that apply to your situation.

Ask us. It depends on the equipment, its age, and its condition, and we would rather tell you plainly than have you assume either way.

Yes, with our own technicians. The person who comes back is from the same company as the person who installed it.

Often, depending on the platform and whether we hold the relationship with that manufacturer. Tell us what you have.

Yes, on anything we install, and on fleet equipment under contract. Scheduled service catches the failure before it strands somebody.

Stairlifts, elevators, and platform lifts we install run on batteries that charge at the parking points, and include a manual lowering method. Nobody gets stranded.

A straight stairlift is two to four hours, in a single visit. A curved rail is manufactured to your staircase, which takes three to five weeks, and then one day to install once it arrives. Anybody promising you a curved lift next week is describing a straight one.

The rail fastens to the treads rather than the wall. Fasteners leave small holes that fill easily if the lift is ever removed, and the staircase is still fully usable on foot with the lift parked.

Yes. The seat, footrest, and arms fold up when the lift is parked, and we park it at the end of the run that suits the household.

The units we install run on batteries that charge at the parking points, so the lift keeps working through an outage.

It is a padded seat, a seatbelt, and a switch you hold. Our technician stays until everyone in the house has used it and is comfortable, including anyone who will be helping.

Perch seats and powered swivel seats exist for exactly that. Tell us during the survey and we will spec accordingly.

A straight flight takes a rail cut from stock, installed in two to four hours in one visit. Any turn or landing needs a rail manufactured to your staircase: three to five weeks to build, then one day to fit.

A traditional elevator does. A through-floor lift does not, which is why it is often the answer in an existing home.

We do, with a licensed elevator mechanic and the code inspections the installation requires.

We commission the system and train the household on operation, the emergency lowering function, and routine care. Preventive maintenance agreements are available.

Two is the common residential case. Three or more changes the machine and the controller, so it is worth deciding at the start rather than adding a landing later.

A cab elevator runs in a shaft and looks like a small elevator. A through-floor lift opens a hatch and closes behind itself, needs far less construction, and is often the sensible retrofit.

It has to be specified that way from the start. Cab size and door width follow from who rides in it, and correcting that later is expensive.

In most states, yes, by law. We hold elevator mechanic licensing in house. Ask any competitor whether theirs is in-house or borrowed.

It is individually configured mobility and seating for people whose needs a standard chair cannot meet. If a clinician has raised custom seating, tilt, recline, or specialized positioning, that is complex rehab. Our ATPs work with your therapist to specify it.

Yes. Paediatric positioning, floor sitters, corner chairs, standing frames, and school tables are part of what we carry.

Yes. Shower benches and chairs for someone who can transfer, and shower trolleys or stretchers where lying down is the only safe option, along with grab bars and barrier-free access.

Yes. Come to the showroom or ask for an in-home evaluation.

Yes. Our ATPs and CRTS specify seating and positioning with your clinical team where there is one. Equipment chosen without measuring the person is what gets abandoned in a hallway.

Ask this at the start rather than after delivery. Folding and travel models go in a trunk. A full-size chair needs a vehicle lift or a conversion, and we do those too.

That is normal and it is worth taking seriously. Nobody wants equipment in their house. Come at it as keeping the upstairs bedroom rather than as giving something up, and let them be in the room for the survey. We will not push.

A stairlift carries a seated person up a staircase. A platform lift carries a person and their wheelchair or walker straight up a height, usually at an entrance. If someone can transfer to a seat, a stairlift is usually simpler and less expensive. The survey settles it.

A straight stairlift is two to four hours in one visit. A curved rail takes three to five weeks to manufacture and one day to install once it lands. A platform lift or a vehicle conversion takes longer. We give you a real date at the quote rather than an optimistic one.

For permanent work the owner has to agree to it. For removable equipment, often not. Tell us the situation and we will work out what is possible.

Very common, and worth taking seriously rather than overriding. Have them at the survey, come at it as keeping the upstairs bedroom rather than giving something up, and we will not push. We have walked away from jobs where the person did not want the equipment.

Yes. A stairlift rail fixes to the treads rather than the wall and comes off. We have removed lifts from houses being sold and the stairs were fine underneath.

There is no grandfather clause that exempts a business from being accessible to people the ADA protects. The age of a building affects what is required and how it is achieved, not whether the obligation exists at all, and renovations tend to bring more of the building into scope. We are not attorneys, so take the legal question to yours. We can measure what you have and tell you where it stands.

A written report: what was measured, where it falls short of ADA accessibility guidelines, the risk ranking, and a price against each item. You can hand it to any contractor, including one who is not us.

No. The report is written so anybody can price the work from it. We would rather you fixed it with somebody else than not at all.

Yes, and usually we do. Evenings, early mornings, and closed days. A storefront should not lose a trading day to have a door operator fitted.

With the person and the job rather than a catalog. We assess alongside them, specify what the work actually requires, and deliver to whichever site they work at.

Yes. Consistent findings across the portfolio, one contact at our end, and central invoicing with local delivery if that suits your accounting.

It depends on the equipment. Seating and workstations are usually quick. Anything requiring a survey and installation takes longer, and we will give you a real date rather than a hopeful one.

Yes, produced at the visit rather than reconstructed afterward. Dated, itemized, and yours to keep.

General liability, commercial auto, garage keepers, workers compensation, and umbrella coverage. Technicians are background checked and drug and alcohol tested, with certificates on request.

No, and we will not pretend otherwise. We measure buildings and install equipment. For legal exposure, talk to your attorney and bring us in to do the measuring.