Privacy Policy
Effective Date: January 1, 2026 | Last Updated: June 19, 2026
1. Introduction
My Mobility Center, LLC (“My Mobility Center,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information you provide to us through our website at mymobilitycenter.com and related services, including consultation requests, careers inquiries, and other interactions with us. By using our website or submitting information to us, you agree to the practices described in this policy.
This policy applies to information collected through our website and related digital properties. Information collected during in-person evaluations, service appointments, equipment installations, and similar offline interactions is governed by separate disclosures provided at the time of those interactions.
2. Information We Collect
We collect the following categories of information.
2.1 Information You Provide Directly
When you submit a consultation request, careers inquiry, contact form, or other interactive form on our website, you may provide:
- Identifiers such as your name, email address, telephone number, mailing address, and city and state.
- Demographic and professional information including your role or organization, the nature of your mobility need, and your relationship to the person who needs mobility services.
- Health-related information that you voluntarily share to help us understand your needs. We treat this information with care, but we are not a covered entity under HIPAA when information is submitted through our marketing channels. Information shared during a clinical evaluation or formal service intake may be governed by additional protections.
- Employment information including resume content, work history, references, and similar materials submitted through careers inquiries.
- Any other information you choose to share in form free-text fields or in communications with us.
2.2 Information Collected Automatically
When you visit our website, we automatically collect:
- Device and browser information including IP address, browser type, operating system, screen resolution, and device identifiers.
- Usage information including pages visited, time spent on pages, links clicked, referring website, search terms used to find our site, and similar interaction data.
- Cookies and similar tracking technologies as described in Section 5.
2.3 Information From Third Parties
We may receive information about you from:
- Referral partners including healthcare providers, social workers, case managers, and other professionals who refer clients to us with their permission.
- Manufacturer partners and dealer networks who share warranty registrations, equipment delivery confirmations, or service records.
- Advertising and analytics platforms that report aggregate or hashed identifiers about visitors to our digital properties.
- Publicly available sources including business registries and professional directories.
3. How We Use Your Information
We use the information we collect for the following purposes.
- Service delivery. Responding to consultation requests, scheduling evaluations, providing quotes, fulfilling service appointments, processing equipment orders, and providing customer support.
- Communication. Following up on inquiries, sending appointment reminders, providing service updates, responding to questions, and sending you information you have requested.
- Marketing. Sending promotional emails, newsletters, and other marketing communications to people who have provided contact information and not opted out. You may opt out of marketing emails at any time by following the unsubscribe link in any marketing message or by emailing us at the address in Section 14.
- Operations and improvement. Understanding how visitors use our website, improving site content and functionality, training our staff, conducting market research, and developing new services.
- Employment. Evaluating careers inquiries and applications, conducting interviews, checking references, and managing the hiring process.
- Legal compliance. Complying with applicable laws and regulations, responding to lawful requests from public authorities, enforcing our agreements, and protecting our rights and the rights of others.
4. How We Share Your Information
We share personal information in the following limited circumstances.
- Service providers. Third parties that perform services on our behalf, including hosting providers, email delivery services, analytics providers, marketing platforms, payment processors, and professional advisors. Service providers are bound by contractual obligations to use information only as needed to perform services for us.
- Affiliated entities and franchise operations. Information you submit through our website may be routed to the appropriate affiliated entity or franchise location best positioned to serve your needs, including Custom Mobility, our flagship Georgia franchise.
- Manufacturer partners. When equipment requires warranty registration, factory service, or manufacturer-specific support, we may share relevant information with the appropriate manufacturer.
- Legal requirements. If required by law, court order, subpoena, or other legal process, or if necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business transactions. In connection with a merger, acquisition, sale of assets, reorganization, financing, or similar transaction, your information may be transferred as part of the assets involved.
- With your consent. In any other circumstance with your explicit consent.
We do not sell your personal information to third parties for monetary consideration. Some sharing of information for advertising purposes may constitute a “sale” or “sharing” under certain state privacy laws, as described in Section 9.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website and improve your experience. Categories include:
- Strictly necessary cookies. Required for the website to function. These cannot be disabled.
- Analytics cookies. Help us understand how visitors use our website (for example, Google Analytics).
- Advertising cookies. Enable us to measure the effectiveness of our advertising and show you relevant ads on other websites (for example, Meta Pixel, Google Ads).
You can control cookies through your browser settings. Most browsers allow you to refuse cookies, accept cookies, or be notified when a cookie is set. Disabling cookies may affect the functionality of our website.
6. Third-Party Services
Our website integrates with the following third-party services. Each operates under its own privacy practices.
- Google Analytics for usage measurement.
- Google Ads for advertising and conversion tracking.
- Meta (Facebook) Pixel for advertising measurement and conversion tracking.
- Microsoft 365 for email communication.
- Cloudflare for content delivery and security.
We encourage you to review the privacy policies of these services to understand their practices.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. No method of transmission over the internet or method of electronic storage is fully secure, and we cannot guarantee absolute security of your information.
8. Data Retention
We retain personal information for as long as needed to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary by the type of information and the purpose for which it was collected. When information is no longer needed, we will delete or anonymize it.
9. Your Privacy Rights
9.1 General Rights
You may have the following rights regarding your personal information, depending on your jurisdiction.
- The right to access information we have about you.
- The right to correct inaccurate information.
- The right to request deletion of your information.
- The right to opt out of marketing communications.
- The right to opt out of the sale or sharing of your information for cross-context behavioral advertising.
- The right to limit use of sensitive personal information.
- The right to non-discrimination for exercising your privacy rights.
To exercise any of these rights, contact us using the information in Section 14. We will verify your identity before processing your request.
9.2 California Residents (CCPA/CPRA)
California residents have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including the right to know what categories of personal information have been collected, sold, or disclosed; the right to delete information; the right to correct inaccurate information; the right to opt out of the sale or sharing of personal information; the right to limit use of sensitive personal information; and the right to non-discrimination. Submit requests at info@mymobilitycenter.com or by calling (706) 207-2091.
9.3 Virginia, Colorado, Connecticut, and Utah Residents
Residents of Virginia, Colorado, Connecticut, and Utah have rights under their respective state consumer privacy laws that mirror many of the rights described in Section 9.1, including access, correction, deletion, data portability, and opt-out rights regarding targeted advertising and the sale of personal data. To exercise these rights, contact us at info@mymobilitycenter.com.
9.4 Do Not Track
Our website does not currently respond to “Do Not Track” browser signals because no industry standard has been adopted for how to interpret these signals. You may control tracking through other mechanisms described in Section 5.
10. Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, contact us and we will delete the information promptly. Some of our services involve mobility equipment for children with disabilities, and information about such children is typically provided by a parent, guardian, or healthcare professional acting on the child’s behalf.
11. International Visitors
Our website is operated from the United States. If you are visiting from outside the United States, please be aware that information you submit will be transferred to, stored in, and processed in the United States, where data protection laws may differ from those of your country.
12. Links to Third-Party Websites
Our website may contain links to third-party websites operated by manufacturers, partners, and other entities. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” and “Last Updated” date at the top of this policy will reflect when it was last revised. Material changes will be communicated through prominent notice on our website. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise any of your rights, contact us at:
My Mobility Center, LLC
315 Whitehead Road
Athens, GA 30606
Email: info@mymobilitycenter.com
Phone: (706) 207-2091