The work, anonymized.
My Mobility Center holds the privacy of our customers, patients, and partners as a core operating principle. The case studies below are anonymized samples of real engagements across school districts, transit agencies, hospital systems, retail, senior care, and clinical rehab. Industry, scope, and outcome are documented. Identifying details are not.
Selected engagements.
78-bus wheelchair lift PM program
A regional school district operating 78 buses with wheelchair lifts faced an aging fleet and inconsistent maintenance documentation across multiple service vendors. The district needed audit-ready records, predictable annual costs, and certified technicians authorized to service their specific lift platforms.
My Mobility Center consolidated lift maintenance into a single contract with scheduled service windows, manufacturer-authorized technicians, and standardized documentation. Service visits coordinated with the district’s transportation schedule to minimize bus down-time.
Three years into the contract, the district passed two consecutive state DOT audits with no findings related to wheelchair lift maintenance. Documentation gaps that previously delayed renewal reviews are now resolved at the service-visit level.
Paratransit fleet preventive maintenance
A municipal transit authority operating a paratransit fleet of more than 40 vehicles needed scheduled preventive maintenance on accessibility lifts, securement systems, and HVAC equipment. The existing maintenance contract was set to expire and the authority required a competitive replacement.
My Mobility Center submitted a multi-year service contract responding to the authority’s RFP, including defined response times for emergency lift failures, quarterly performance reviews, and consolidated reporting aligned with FTA compliance requirements.
Contract awarded. Service execution through certified mobile technicians dispatched on the agreed schedule. First-year emergency response times averaged 4.2 hours against a 24-hour contractual maximum.
Patient lift installation and service program
A regional hospital system planning a new rehabilitation unit required ceiling-mounted patient lift specification, installation, and ongoing service across 24 patient rooms. The system also needed retroactive service contracts on patient handling equipment already installed at three other facilities.
My Mobility Center coordinated patient lift specification with the system’s facilities planning team, installed the new unit equipment during the construction phase, and extended service coverage to the legacy installed equipment at the other three facilities under a single master service agreement.
New unit opened on the system’s planned schedule with no equipment-related delays. Service contract now covers patient handling equipment at four facilities under consolidated billing and reporting.
Multi-site ADA compliance remediation
A national retailer with locations across multiple states faced a Title III public accommodation demand letter alleging accessibility deficiencies at numerous stores. Legal counsel required rapid site assessments, prioritized remediation, and settlement-quality documentation.
My Mobility Center deployed site assessment teams to the locations in scope within the timeline counsel required, produced photographed deficiency reports prioritized by litigation risk, and executed remediation work on a defined schedule with closeout documentation appropriate for the settlement record.
Settlement reached with documented remediation. Ongoing compliance partnership with the retailer to maintain ADA posture across the multi-state footprint.
Resident mobility equipment program
An assisted living and memory care operator with five facilities required a coordinated equipment program covering resident mobility devices, transfer aids, and facility accessibility. Each facility had been managing equipment independently with inconsistent vendor relationships.
My Mobility Center implemented a master service agreement covering resident equipment delivery, family coordination on equipment selection, staff training, and facility-wide accessibility maintenance. Consolidated billing and standardized resident equipment records across all five facilities.
Resident transitions and equipment requests now handled within 72 hours of family request. Staff time previously spent on vendor coordination redirected to resident care.
ATP-led pediatric complex rehab evaluations
A pediatric rehabilitation clinic working with children with significant mobility needs required an Assistive Technology Professional partnership to handle complex rehab evaluations, equipment specification, and prior authorization paperwork for patient families.
My Mobility Center’s ATP-credentialed specialist began working in-clinic on a scheduled cadence, conducting evaluations alongside the clinic’s therapy team and managing the documentation flow from clinical recommendation to equipment delivery.
Time from evaluation to delivered equipment shortened significantly. Prior authorization approval rates improved through standardized documentation. Clinical team able to focus on therapy while the equipment specialist handled the complex rehab supply chain.
Privacy is a standard we hold ourselves to.
Our customers and patients trust us with sensitive information about their facilities, their fleets, their care environments, and the people they serve. Honoring that trust is part of how we operate. The case studies above describe real work without exposing the parties involved. For qualified prospects evaluating a specific engagement, we coordinate reference conversations directly between the parties with appropriate consent in place.
Begin a conversation.
Tell us about the engagement you are considering and the references you would find useful. We will respond with the relevant case study detail and the named references appropriate to your evaluation.